Reduce your call center costs implementing SIP trunking to your dialing systems! Once you start turning over to the VoIP culture, you will realize how many goodies are waiting to be part of your call center. This article is to discuss about SIP and SIP Trunk.
What does business SIP trunking stand for:
Well, before jumping into business SIP trunking let’s talk about SIP first. SIP stands for Session Initiation Protocol, which works along with other protocols’ elements as the ‘HTTP’ and ‘SMTP’ protocol.
Created in 1996 by Henning Schulzrinne and Mark Handley, SIP is born to focus in call setup and signaling. It does need proxy servers to perform the dialing, ringing, busy tones or in call ringing operations, as well as the call agents. It comes to control multimedia communication sessions relying on IP networks to facilitate that communication.
So, a SIP gateway may have several trunks (let’s think of trunks as channels or ports) that at the same time are connected to different carriers or “SIP providers”, which will be automatically chosen to route the call to by the SIP proxy server.
SIP trunking comes to adopt VoIP for the call’s connection while PSTN (traditional wired phone lines) gateways are still functioning on the other end of the call, using IP-PBX; on both, inbound and outbound calls. SIP can be tested for very short time in order to implement its working with the IP-PBX or dialer already installed in your VoIP call center.
Internet Telephony Service Providers or ITSPs offer business SIP trunking as a part of their call center solutions, along with their VoIP telephony systems.
Other SIP applications include three-way calling, conference calls, video conference calls, multicast, media streams, instant messages, call recording, faxes and various forms of online data transfer.
What equipment does SIP trunk works in?
SIP has been a standard for years, making it fairly simple for a VoIP call center to work with; whether they choose Cisco, Vicidial, Goautodial, Elastix, Asterisk or other IP Telephony software platforms. Here in Switch2VoIP we make it a must to provide you with the best support, when it comes to business SIP trunking and VoIP for call centers.
Other SIP popular add-ons can include call recording, Caller ID, call routing and call queuing, call monitoring.
The implementation of business SIP trunking makes it easier for your company to upgrade the VoIP software systems anytime in the future, to maintain the functionality at lower costs and to operate by your staff.
If you already invested in a PBX system or simply don’t feel like migrating your equipment consider that Switch2VoIP can configure SIP Gateways to make your SIP connection possible. We can give you instructions to setup your VoIP call center sip trunks to different platforms, so you can also learn more about that in our page; simply refer to our recent article on “Hosted ViciDial”, “How to setup your Trunk in ViciDial” and others.
What are the advantages of business SIP Trunking?
The virtual capabilities allow SIP trunking to, not only become the standard but the favorite for VoIP call center solutions; also the possibility of adding SIP trunks to the same data connection at no upcharge and only pay-as-you-go.
Grow the number of employees and extensions on your business using business SIP trunking and all the agents will use the same line for all the calls, this means that there is no limit for concurrent calls that any number of agents can make.
Its IP telephony architecture gives customers the flexibility and possibility to share channels across several call centers.
Come and find out how Switch2VoIP can help!
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