Category: Support

Showing 10 out of 18 articles..

How to setup your Trunk / Carrier / Provider in ViciDial – VicidialNow – Goautodial – Vicibox

Last modified: April 17, 2019

Asterisk based dialers: VICIdial, GoAutodial, Vicibox, Vicidialnow Outgoing Configuration Parameters

1) How do I setup my SIP trunk for inbound/outbound calling?

To start making and receiving calls using Switch2VoIP please verify that your Asterisk VICIdial server is configured as follows. We authenticate IP-PBX SIP Trunking traffic by:
  1. Digest Authentication (Username and SIP password)
  2. IP Authentication (IP address)
After you decide which dialer platform to use, you will need to establish a SIP trunk with our US proxy server and input your IP address into our portal or register your switch with us. Our IP’s

Configure your dialer to allow traffic from Switch2VoIP IP 

Digest Authentication Settings (account and SIP password)

  you can copy the values ​​from this template:       Carrier ID: Carrier Name: Carrier Description: Admin User Group: All Admin User Groups 10100101110 – 10100010 1267 – nowa grupa 1919 – 1919 AAA – AAA Group Ace – AceGroup ADMIN – VICIDIAL ADMINISTRATORS ADMINkh – admin kh agen – sales agents Agent – Agent Group AGENTES – AGENTES DE TESTE Agentkh – Agent kh AGENTS – ViciDial AGENTS AGENTS3 – VICIdial AGENTS ajitkp – ajitkp alo – alo Alpha – Alpha atest – atest bijapurcallcenter – call center in bijapur group BLATESTGROUP1 – BLATESTGROUP1 Callertest – call test only CERTHagents – CERTH inbound agents crazytest – crazytest credits – sales customer – restricted customer dd123123 – suck dell – dell Group DEMO_IN – DEMO INBOUND TEST DGS – Inbound Sales DIP – Digital Imaging Product disa – out_tele domesticcall – Only domestic call don – digital order news dongroup – dongroup Dream55155 – USA d_group – Group_test e-cab – ecommerce edward – ferrucho EDW_GROUP – GRUPO DE EDW EFFE – EFEFEFEFE Entrata – Entrata agenti fastwebfibra – fastweb fibra Fier – Andrea fskj001 – fskj001 gbcvhbc – cvbcvb Ge-Testing – Ge-Testing 05/17/2012 GEA – GRUPO ERIKA ACUNA Giotest – No description gjovigroup – fgddfdfc gl123 – gl123 Googlecom – ggggggggggooooooooooooo GP2015 – Groupe 2015 gparas – Test Group for gparas GpoTlalli – INE stadistics gr – inbound grdddd – bhuobhjkhujk group1 – user group of test group2 – group 2 test GROUPAGENT – VICIDIAL GROUPAGENT groupe-orange – Groupe des agent Orange grouptest – grouptest group_afti – cree depuis lafti GRP1 – Group 1 of Roms Test 911 Grp9876 – Sample Group 9876 grupolinux – Grupo Linux S.A.  » Read more: How to setup your Trunk / Carrier / Provider in ViciDial – VicidialNow – Goautodial – Vicibox  »

Setup your CallerID on Eyebeam or X-Lite Softphone

Last modified: June 24, 2020

In this article we would like to explain how to setup the CallerID you want others to see when you call them. You can use the same concept for any softphone like Eyebeam or X-Lite and the CallerID will display perfectly.

  How to setup your CallerID, step by step instructions:  Open your Xlite/Eyebeam or Zoiper within the “Account Settings” tab fill in the fields as explained below:
  1. First go to the Dashboard: You will find the Username for Xlite/Eyebeam/Zoiper on the upper right side. 
  2. Display Name: Enter your Agent’s Name in this field or leave Empty.
  3. Username: Enter your Switch2VoIP Username here.
  4. CallerID: If you want to display your CallerID to your callees then go to your Dashboard and add the 10 digit phone number you want to display to your callers.
 » Read more: Setup your CallerID on Eyebeam or X-Lite Softphone  »

How to Use SIPDialer Free Auto Dialer

Last modified: May 1, 2019

SIPDialer login

Follow these easy steps to start making calls with your SIPDialer Free power Dialer.

1- Login to the SIPDialer interface using your credentials. If you still don’t have your username and password request it from your account manager.

2- Click on Admin to manage your Agents and Leads

When you click on the Admin panel you will find the links to upload leads and create new users.

2- Upload leads: Click on Browse and upload your data file.
(See screenshot below for correct data format before uploading)

The following screenshot is a sample of how the data should be formatted in order to be uploaded to the dialer, please check how the columns are organized.

3- Create user agents:

Very Important: Before your agents login to the dialer please make sure your Xlite or Eyebeam is open and ready to take calls configured with your VoIP account.

 » Read more: How to Use SIPDialer Free Auto Dialer  »

How can i dial to the USA?

Last modified: May 1, 2019

How can i dial to the USA?

How can i call to the United States (USA) from Canada, Australia or the United Kingdom?

1 + Area Code + Phone Number

Calling United States from Canada Step by Step:

  1. Dial 1 which is the US country code
  2. Dial the 3 digit area code
  3. Dial the 7 digit local phone number
  4. The dialed number should look like this: 1 XXX XXX XXXX

Calling United States from other Australia or United Kingdom:

  • From Australia to the USA: 0011 1 XXX XXX XXXX
  • From UK to the USA: 00 1 XXX XXX XXXX
  • To call from other countries add your country exit code

Local numbers USA area codes:

StateArea code(s)StateArea Code(s) Alabama 205,  » Read more: How can i dial to the USA?  »

How can i dial to the UK?

Last modified: May 1, 2019

How can i call to the United Kingdom

How can i call to the United Kingdom (UK) from the United States?

011 + 44 + Area Code + Phone Number

Calling United Kingdom Step by Step:

  1. Dial 011 which is the US exit code, dial 011 if you are calling to the UK from from USA or Canada.
  2. Dial 44, the country code for England/UK
  3. Dial the phone number, you should not begin with 0 only the 10 digits local number or mobile number
  4. The dialed number should look like this: 011 44 XX XXXX XXXX

 

Local numbers UK area codes:

Aberdeen 1224 Huddersfield 1484 Preston 1772 Basildon 1268 Ipswich 1473 Reading 118 Belfast 28 Kettering 1536 Ripon 1765 Birmingham 121 Leeds 113 Rotherham 1709 Blackburn 1254 Leicester 116 Salisbury 1722 Blackpool 1253 Liverpool 151 Sheffield 114 Bolton 1204 London 20 Slough 1753 Bournemouth 1202 Luton 1582 Southampton 23 Bradford 1274 Manchester 161 Southend-on-Sea 1702 Brighton 1273 Middlesbrough 1642 St.  » Read more: How can i dial to the UK?  »

How can i dial to Australia?

Last modified: April 14, 2020

How can i call Australia

How can i call Australia from Xlite or Vicidial? What is the Australia dial plan for Vicidial?

+ 61 + Phone Number

Calling Australia Step by Step

  1. Dial 61, the country code for Australia
  2. Dial the phone number, you should not begin with 0 only the 10 digits local number or mobile number
  3. The dialed number should look like this: + 61 XX XXXX XXXX

Fixed Local Numbers Only:

Adelaide 8 Hervey Bay 7 Rockhampton 7 Albury-Wodonga 2 Hobart 3 Rockingham 8 Ballarat 3 Launceston 3 Shepparton 3 Bendigo 3 Mackay 7 Sunbury 3 Brisbane 7 Maitland 2 Sunshine Coast 7 Bunbury 8 Mandurah 8 Sydney 2 Bundaberg 7 Melbourne 3 Tamworth 2 Cairns 7 Melton 3 Tweed Heads 7 Canberra 2 Mildura 3 Townsville 7 Darwin 8 Newcastle 2 Toowoomba 7 Geelong 3 Orange 2 Wagga Wagga 2 Gold Coast 7 Perth 8 Warrnambool 3 Gosford 2 Port Macquarie 2 Wollongong 2

Codes by State-

New South Wales,  » Read more: How can i dial to Australia?  »

Country area codes and exit codes explained

Last modified: December 27, 2018

Country Code: Are numeric geographical calling codes designed to differentiate countries and dependent territories for telecommunications.

Exit Code: Is a short numeric code used to dial out of any country.

 

CountryCountry CodeExit Code Afghanistan 93 00 Albania 355 00 Algeria 213 00 American Samoa 1 011 Andorra 376 00 Angola 244 00 Anguilla 1 011 Antigua and Barbuda 1 011 Argentina 54 00 Armenia 374 00 Aruba 297 00 Ascension 247 00 Australia 61 0011 Austria 43 00 Azerbaijan 994 00 Bahamas 1 011 Bahrain 973 00 Bangladesh 880 00 Barbados 1 011 Belarus 375 810 Belgium 32 00 Belize 501 00 Benin 229 00 Bermuda 1 011 Bhutan 975 00 Bolivia 591 00 Bosnia and Herzegovina 387 00 Botswana 267 00 CountryCountry CodeExit Code Brazil 55 0014 –  » Read more: Country area codes and exit codes explained  »

SIP Trunking Configuration

Last modified: May 1, 2019

1) How do I setup my SIP trunk for inbound/outbound calling?
We authenticate IP-PBX SIP Trunking traffic by: IP Authentication (IP address) or Digest Authentication (service account and PIN)
After you decide which switch platform to use, you will need to establish a SIP trunk with our proxy server (sipusa.switch2voip.us port 5060) and send us your IP to input your IP address into our portal or register your switch with us.


IP Authentication (IP Address)
The IP Authentication method should be used when you have a static IP-PBX IP Address. IP Authentication provides enhanced security since your SIP trunk can only be used from the IP Address you provide.


On open source applications (such as Asterisk), you can setup your SIP trunk with IP Authentication as follows:

Outgoing Settings:
[out-1]
type=peer
port=5060
nat=auto
insecure=very
ignoresdpversion=yes
host=sipusa.switch2voip.us
dtmfmode=rfc2833
context=from-trunk
canreinvite=no
allow=g729&g711

 

 » Read more: SIP Trunking Configuration  »

A2B: Setting up a trunk in A2Billing

Last modified: May 18, 2020

A2B Setup A2Billing Trunk

USERNAME/PASSWORD BASED AUTHENTICATION

If we are using username/password authentication with our provider then we need to set our trunk up manually in Asterisk. We will give that trunk a name and then use that name, instead of the IP address, in the A2Billing trunk setup screen above.

Here’s an example of setting up a trunk with Switch2VoIP. Many providers will be similar and provide the connection details you need to enter. These settings go in the file /etc/asterisk/sip.conf.

If you need to ‘register’ with your termination provider enter the register line under the existing [general] section –

register =>myusername:mypassword@5.9.126.75:5060

And then enter the connection details below that. Here we are calling the trunk ‘switch2voip’. This will be used as the ‘IP Address’ in the A2Billing trunk set up page –

 » Read more: A2B: Setting up a trunk in A2Billing  »

Asterisk SIP Trunk Configuration

Last modified: May 1, 2019

Asterisk account entry configuration

Asterisk is an open source application distributed by Digium under the GNU General Public License (GPL), Asterisk powers a broad family of products for business of all sizes.

If you are not experienced in the installation of Asterisk we suggest you use one of the GUI interfaces, this will allow the administrators to view and edit all the aspects of Asterisk via a Web interface.

The free versions of the GUI are available in these links:

If you are looking to buy Asterisk VoIP service for your business you have come to the right place, with unbeatable prices to United States and United Kingdom at 0.008 per minute and Canada at 0.005 (that’s under 1 cent).

 » Read more: Asterisk SIP Trunk Configuration  »



Title sidebar

ADD CREDITS TO VOIP ACCOUNT