Category: VoIP & Call Center Magazine

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Call Center Agent Motivation That Lasts. Part 2

Last modified: May 1, 2019

VoIP Call Center Agent Motivation

This is the second part of the article “Motivation that lasts”, in the first part we examined the best approach to agent motivation, in this final part we will make an exercise to study the intrinsics of agent self-motivation.

Read the first part of this article that will help you understand how to motivate your call center agents: Motivation that lasts Part 1

For this exercise, think of the telephone reps in your VoIP call center or the agents on the team whom you manage. Then, highlight or circle which one of each pair of statements is generally true of those people regarding their motivation to work. Do this now.

When you’re done, read on.

 » Read more: Call Center Agent Motivation That Lasts. Part 2  »

Motivate your Call Center Agents

Last modified: May 1, 2019

Motivate your Call Center Agents

Motivation that lasts. Part 1

“How do we motivate our agents?” This is one of the most common refrains heard conferences, workshops, and seminars. And a lot of techniques for motivating people are offered at all of these venues.

Most of them don’t work. At least not for long.

Most of the approaches to motivation that are offered for your consumption fall into what I’ll call the “carrot” school of leadership. They advocate things such as incentives, bonuses, certificates, lunches, time off, games, gift certificates, awards, contests, pizza, donuts, and more time off.

 » Read more: Motivate your Call Center Agents  »



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