Category: VoIP & Call Center Magazine

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Why VoIP is better than traditional telephone service

Last modified: January 20, 2021

Why voip is better than traditional phone lines

Are you familiar with VoIP? If not then you are missing the freedom it gives over conventional wire telephone landlines, being more cost-effective and more flexible.

7 Reasons why VoIP is better than a traditional phone service

1. VoIP is on the clouds so there is no need of on premises equipments or servers, besides your IP phones to take calls and that’s all you need, no need to rent extra space or offices to install infrastructure or hire technicians.

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Push Button day, November 18th

Last modified: January 16, 2021

Push button day, november 18th, today in voip history

The first electronic “push button” telephone was introduced on November 18th 1963 by The Bell System, it was designed by Henry Dryfus.

The magic on this devices comes from the dual-tone multi-frequency (DTMF) technology that provides a “touch-tone” feature that will be the world standard in telecommunications to the date. The device uses multi-sound tones on each key that sends an identificable signal to the other end. When a key is pressed it sends a particular tone that is then processed by the switch center office that will decode the sound and determine which key was pressed.

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Why Change to VoIP?

Last modified: January 20, 2021

Why change to voip

In today’s world of ever changing services and constant upgrading one always wants to stay up to date with the latest technology.

More and more businesses and call centers are switching to VoIP (voice over internet protocol) because of the huge savings on telecommunications costs and increasing productivity not to mention all the helpful features and capabilities that traditional phone technology can’t offer. 

#VoIP #CallCenter #PBX #Vicidial #Asterisk #SIPTrunk #Goautodial

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Call Center Agent Motivation That Lasts. Part 2

Last modified: January 14, 2021

Voip call center agent motivation

VoIP Call Center Agent MotivationThis is the second part of the article “Motivation that lasts”, in the first part we examined the best approach to agent motivation, in this final part we will make an exercise to study the intrinsics of agent self-motivation.

Read the first part of this article that will help you understand how to motivate your call center agents: Motivation that lasts Part 1

For this exercise, think of the telephone reps in your VoIP call center or the agents on the team whom you manage. Then, highlight or circle which one of each pair of statements is generally true of those people regarding their motivation to work. Do this now.

When you’re done, read on.

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Motivate your Call Center Agents

Last modified: January 20, 2021

Motivate your call center agents

Motivation that lasts. Part 1

“How do we motivate our agents?” This is one of the most common refrains heard conferences, workshops, and seminars. And a lot of techniques for motivating people are offered at all of these venues.

Most of them don’t work. At least not for long.

Most of the approaches to motivation that are offered for your consumption fall into what I’ll call the “carrot” school of leadership. They advocate things such as incentives, bonuses, certificates, lunches, time off, games, gift certificates, awards, contests, pizza, donuts, and more time off.

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