Last modified: May 1, 2019
This is the second part of the article “Motivation that lasts”, in the first part we examined the best approach to agent motivation, in this final part we will make an exercise to study the intrinsics of agent self-motivation.
Read the first part of this article that will help you understand how to motivate your call center agents: Motivation that lasts Part 1
For this exercise, think of the telephone reps in your VoIP call center or the agents on the team whom you manage. Then, highlight or circle which one of each pair of statements is generally true of those people regarding their motivation to work. Do this now.
When you’re done, read on.» Read more: Call Center Agent Motivation That Lasts. Part 2 »