Category: Support

Showing 10 out of 28 articles..

Check live your VoIP payment and purchase history.

Last modified: January 23, 2021

Voip payments - view billing history

Add credits to your VoIP account

Simple steps to make a VoIP payment to any SIP account, following these steps and easily add credit balance to your pay-as-you-go VoIP SIP Trunking account. It’s very easy to buy VoIP to make and receive calls on a Softphone or PBX, Vicidial or Goautodial.

  1. Login or Register for a VoIP SIP Trunking account by going to the top menu My Account.
  2. Enter the amount of credits in $ that you would like to credit on this VoIP payment as shown on the picture below.

How do I see a VoIP payment on my billing history?

You can view and print your billing history from the Billing Portal.

  1. Go to My Account on the top menu and login with your username and password.
  2. Click on Billing History to see all the VoIP payments.
 » Read more: Check live your VoIP payment and purchase history.  »

Was your Vicidial hacked?

Last modified: February 1, 2021

Vicidial hacked
Normally the hackers are accessing from the Vicidial web interface the admin uses to login.

For several months we have noticed a high number of attacks on Vicidial hacked servers that come to us day by day requesting our help regarding their servers security. In the past we have seen many different types of attacks to Vicidial, and multiple times per day and every day a new hack exploit appears as we saw this time: We see everyday automated bots searching for exploits on Vicidial installations, they are targeting customers making calls to the United States, so you are on their target!

 » Read more: Was your Vicidial hacked?  »

Order VoIP easy with credit card, debit card, Bitcoin and more.

Last modified: February 3, 2021

Order voip with credit and debit card
Order VoIP with credit or debit card. Sofort, Giropay, Apple Pay, Bitcoin.

Switch2VoIP offers you the option to order VoIP calling credits for your Call Center PBX or Vicidial using Bitcon, your Credit Card or Debit Card.

There is a minimum of $5 VoIP credit order that you may complete before the signup.

This prepaid VoIP billing model allows you to have control of your balance so you can buy and monitor the spent minutes online from your customer online account portal.

 » Read more: Order VoIP easy with credit card, debit card, Bitcoin and more.  »

Video: How to setup a SIP trunk on Vicidial/Goautodial carrier settings

Last modified: January 20, 2021

Video instructions vicidial carrier settings sip trunk

In this video we explore the instructions to configure Vicidial carrier settings with your SIP trunk as explained in the previous article: https://switch2voip.us/contact-support/how-to-setup-your-trunk-carrier-provider-in-vicidial-vicidialnow-goautodial-vicibox

Step by step instructions how to setup Vicidial carrier settings using Digest Authentication method

1- Login to your Vicidial from the administration panel on the left side, go under the Admin section and click on Carriers then click on Add A New Carrier on the top side.

 » Read more: Video: How to setup a SIP trunk on Vicidial/Goautodial carrier settings  »

Payment options to buy VoIP online

Last modified: January 23, 2021

Order call center voip service

Introducing new payment options to buy VoIP credits to your account.

Many of our Call Center VoIP users were asking for new ways to Buy VoIP online and more options to make payments while ordering VoIP online from our website, now you can order VoIP using your Credit Card or Debit Card along with many other popular payment platforms.

Order with Google Pay, Amazon Pay, Apple Pay and other popular platforms depending on your location like Bitcoin, AliPay, Sofort, Giropay, Ideal, UnionPay and many more.

 » Read more: Payment options to buy VoIP online  »

Zoiper – How to set the CallerID for outbound calls

Last modified: January 19, 2021

How to set sip-iax2 account with zoiper

How to set SIP/IAX2 account with Zoiper on a softphone installed from a mobile app or its computer version:

Inside the portal under the My Account menu you can find your SIP account credentials including the username, password and server IP.

Download Zoiper softphone

Download the Zoiper app from one of their official channels, go to the Appstore and search for Zoiper softphone, for the desktop version go to the official Zoiper website:  Download latest Zoiper, there are a few available mobile versions for iOS, Android and also desktop, tablet and laptop versions for Windows, Mac and Linux.

 » Read more: Zoiper – How to set the CallerID for outbound calls  »

Vicidial

Last modified: January 22, 2021

Cloud pbx - hosted auto dialer prices

Who uses Vicidial?

Any company that wants to build a Contact Centre without hiring an external provider to manage the PBX, IVR or automated outbound calls can use Vicidial for inbound or outbound calls.

What is Vicidial?

Vicidial is an open source contact center software based on Asterisk with PBX and predictive calling capabilities. Handles incoming and outgoing calls, incoming email and web site chat support. Provides many benefits when installed on the cloud as hosted auto dialer.

 » Read more: Vicidial  »

New Vicidial settings, Goautodial configuration, new server IP and more.

Last modified: January 23, 2021

Vicidial sip trunk configuration settings

Say hello to our new server, please notice the IP has changed

Our new server IP is:

Please read only if you are having issues configuring your account on Vicidial, Goautodial or if the calls are failing from your PBX. Contact our Online Live Support if your calls are not completing.

Here are the instructions to setup the carrier settings in Vicidial:

https://switch2voip.us/contact-support/how-to-setup-your-trunk-carrier-provider-in-vicidial-vicidialnow-goautodial-vicibox

 » Read more: New Vicidial settings, Goautodial configuration, new server IP and more.  »

Hosted VICIdial price, low cost auto dialer solution

Last modified: January 21, 2021

Virtual hosted vicidial, goautodial, trixbox, asterisk

A hosted Vicidial price will always be the lowest cost and more viable solution for a virtual call center looking to implement an auto dialer, it is the fastest and easiest way to start your telemarketing campaign.

The hosted Vicidial servers are located in a data center facility that uses green energy to power this Auto-Dialer, hosted PBX and hosted IVR servers, it ensures maximum uptime so you can focus on your main business while our engineers keep your campaign running without any interruptions.

Tech support included in the package; a team of online customer support and IT tech support agents that will help you manage every aspect of your hosted Vicidial Virtual Call Center server, this will help maintain focus on the call center agents and the telemarketing campaign while Switch2VoIP’s tech support agents take care of the rest.

Normally call centers start from 5 agents and ramp up as needed while the campaign grows,

 » Read more: Hosted VICIdial price, low cost auto dialer solution  »



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ADD CREDITS TO VOIP ACCOUNT