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Last modified: February 25, 2021
In today’s world of ever changing and constant upgrading many companies are changing to VoIP service and every business wants to stay up to date with the latest telecommunications technology.
More and more businesses and call centers are switching to VoIP (voice over internet protocol) because of the huge savings on telecommunications costs and increasing productivity not to mention all the helpful features and capabilities that traditional phone technology can’t offer.
#VoIP #CallCenter #PBX #Vicidial #Asterisk #SIPTrunk #Goautodial » Read more: Why Change to VoIP service? »
Last modified: January 20, 2021
6 Common Mistakes that are Dragging Your VoIP CallCenter Down
Making mistakes in the office or VoIP CallCenter are sometimes bound to happen, but sometimes the are very serious ones and can cause you to pay more than you ever imagined.
This happens mostly in CallCenters where the motto is No Room for Error.
Depending on the mistakes made in the business, there could be a way out of it one way or another and that’s the good part.
In many occasions though, some mistakes NEED to be avoided because they do not offer any rectification or a way out of it.
For such serious mistakes it is best to follow a procedure or process and practice the best way to understand the root of the error made, and start strategies needed to avoid ongoing errors or mistakes. » Read more: 6 Common mistakes that have been dragging your VoIP CallCenter down »