Showing 8 out of 8 articles..
Last modified: February 1, 2021
Normally the hackers are accessing from the Vicidial web interface the admin uses to login.
For several months we have noticed a high number of attacks on Vicidial hacked servers that come to us day by day requesting our help regarding their servers security. In the past we have seen many different types of attacks to Vicidial, and multiple times per day and every day a new hack exploit appears as we saw this time: We see everyday automated bots searching for exploits on Vicidial installations, they are targeting customers making calls to the United States, so you are on their target! » Read more: Was your Vicidial hacked? »
Last modified: January 20, 2021
In this video we explore the instructions to configure Vicidial carrier settings with your SIP trunk as explained in the previous article: https://switch2voip.us/contact-support/how-to-setup-your-trunk-carrier-provider-in-vicidial-vicidialnow-goautodial-vicibox
Step by step instructions how to setup Vicidial carrier settings using Digest Authentication method
1- Login to your Vicidial from the administration panel on the left side, go under the Admin section and click on Carriers then click on Add A New Carrier on the top side. » Read more: Video: How to setup a SIP trunk on Vicidial/Goautodial carrier settings »
Last modified: February 25, 2021
In today’s world of ever changing and constant upgrading many companies are changing to VoIP service and every business wants to stay up to date with the latest telecommunications technology.
More and more businesses and call centers are switching to VoIP (voice over internet protocol) because of the huge savings on telecommunications costs and increasing productivity not to mention all the helpful features and capabilities that traditional phone technology can’t offer.
#VoIP #CallCenter #PBX #Vicidial #Asterisk #SIPTrunk #Goautodial » Read more: Why Change to VoIP service? »
Last modified: January 22, 2021
Who uses Vicidial?
Any company that wants to build a Contact Centre without hiring an external provider to manage the PBX, IVR or automated outbound calls can use Vicidial for inbound or outbound calls.
What is Vicidial?
Vicidial is an open source contact center software based on Asterisk with PBX and predictive calling capabilities. Handles incoming and outgoing calls, incoming email and web site chat support. Provides many benefits when installed on the cloud as hosted auto dialer. » Read more: Vicidial »
Last modified: March 5, 2021
Say hello to our new server, please notice the IP has changed
Our new server IP is:
Please read only if you are having issues configuring your account on Vicidial, Goautodial or if the calls are failing from your PBX. Contact our Online Live Support if your calls are not completing.
Here are the instructions to setup the carrier settings in Vicidial:
https://switch2voip.us/contact-support/how-to-setup-your-trunk-carrier-provider-in-vicidial-vicidialnow-goautodial-vicibox » Read more: New Vicidial settings, Goautodial configuration, new server IP and more. »
Last modified: January 20, 2021
The 7 tools most used automated dialing technologies in VoIP Virtual Call Centers
An Auto Dialer is a software or electronic device that automatically dials phone numbers in Virtual Call Centers. The Auto Dialer listens for the correct tone and then plays a pre-recorded message or once the call has been answered, connects the call to a live person.
With a VoIP Virtual Call Center your call rate increases to 300% https://switch2voip.us/voip-services/virtual-call-center-vicidial-goautodial
2- Power Dialer
The Power Dialer, also known as, Predictive Dialer and Progressive Dialer are the way calls are made automatically without dialling the numbers. Automatically sends calls from a list of numbers, the agent can view the contact record quickly and at the same time the call is placed. The agent is not in control to stop the calls as they are being dialled in sequence. » Read more: The Top 7 Ways to Make Fast VoIP Calls in your “Virtual Call Center” »
Last modified: January 29, 2021
Installing a hosted Vicidial in the cloud is a more viable AutoDialer Virtual Call Center option over having an In-House server. With our hosted Vicidial solution 99% uptime is guaranteed.
Hosted Vicidial and PBX with tech support included
24/7 Tech Support included for all VoIP customers. Online friendly live support ready to attend all inquiries in every aspect of the VoIP accounts settings on softphones or dialers.
Tech support is included on all rented Hosted Vicidial servers, Switch2VoIP’s customer care team dedicated IT walks you through from the registration of the SIP trunking to the testing of the outbound/inbound calls.
There is no need to pay hundreds of dollars on IT’s installing and configuring a Virtual Auto Dialer to setup a call center, if you only need to run a telemarketing campaign with a few sales agents, ask Switch2VoIP’s tech support why choose between Vicidial or Goautodial and to learn how to setup a virtual call center using an autodialer. » Read more: Hosted Vicidial & PBX »
Last modified: February 17, 2021
Learn how to setup SIP trunk accounts on Vicidial to start making and receiving calls using Switch2VoIP provider, verify that your Asterisk or VICIdial server is configured following these instructions.
VICIDIAL is one of the most used Open-Source Dialers worldwide for call centers using VoIP to make calls all over the globe. Vicidial can handle anywhere between 2 to 300 or more agents at a time making thousands of calls per day with great capacity.
VICIBox Server is the authorized installation CD for the VICIdial Call Center Suite. It’s based on OpenSuSE server and will correctly install the VICIdial Call Center Suite very easily. It can be downloaded from here: http://vicibox.org/server/index.html
It is recommended to have basic operating system skills when installing VICIBox but it is not necessary. If you follow the basic Vicidial Installation Manual you will then have a fully functioning VICIdial system.
How to Configure/Setup Carrier Settings on VICIDIAL
We authenticate IP-PBX SIP Trunking traffic by the two common methods:
1- Digest Authentication (Username and SIP password) and 2- IP Authentication (IP address)
After you decide which dialing platform to use (Vicidial, » Read more: How to setup SIP trunk / Carrier / Provider in ViciDial – VicidialNow – Goautodial – Vicibox »