Tag: voip call center

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Why a Call Center should comply with the FCC “Do Not Call” standards

Last modified: March 5, 2021

Why a call center should comply with the fcc "do not call" standards

The Federal Communications Commission, also known as the FCC, is a big independent organization of the US government which was created to control and regulate communications by satellite, radio, television, wire, or cable. 

Why was the FCC created?

The FCC was solemnly created for the purpose of safety of life and possessions through the use of wire or radio communications, for all residents of the USA without any discrimination based on color, race, sex, or religion. 

The FCC has control and authority in all 50 states of the US to oversee the communications technologies which are transmitted by telephone. 

One of the FCC programs known as the Do Not Call list is to provide all USA residents and customers with protection against telemarketing calls.  Many residents do not want these calls received at home and can be protected against them with this organization.

This control of the Do Not Call list applies to telemarketing calls which in specific is a telephone call with the design to sell or purchase a good or service. 

 » Read more: Why a Call Center should comply with the FCC “Do Not Call” standards  »

News: Affordable and Reliable, Quality VoIP Services from Switch2VoIP

Last modified: March 5, 2021

Quality voip sip trunk provider news

Olympia, WA — (SBWIRE) — 11/1/2013 — Voice Over Internet Protocol or VoIP is an advanced form of technology that has improved the means of communication. VoIP can help save a substantial amount of money, as compared to traditional telephone calls over long distances. Switch2VoIP is aimed at providing highly reliable and affordable VoIP services to customers at affordable as well as competitive rates.

The extended services of Switch2VoIP cover VoIP for Call Centers, A-Z VoIP termination, bulk SMS messaging, virtual phone numbers, international DIDs, VoIP for Asterisk, VicidiaNow, ViciBox, Goautodial and so on. In addition, USA virtual phone numbers, Vicidial, VoIP for business and many other free service features are also included.

 » Read more: News: Affordable and Reliable, Quality VoIP Services from Switch2VoIP  »

Why Change to VoIP service?

Last modified: February 25, 2021

Why change to voip

In today’s world of ever changing and constant upgrading many companies are changing to VoIP service and every business wants to stay up to date with the latest telecommunications technology.

More and more businesses and call centers are switching to VoIP (voice over internet protocol) because of the huge savings on telecommunications costs and increasing productivity not to mention all the helpful features and capabilities that traditional phone technology can’t offer. 

#VoIP #CallCenter #PBX #Vicidial #Asterisk #SIPTrunk #Goautodial

 » Read more: Why Change to VoIP service?  »

6 Common mistakes that have been dragging your VoIP CallCenter down

Last modified: January 20, 2021

Voip call centers tips and advises

6 Common Mistakes that are Dragging Your VoIP CallCenter Down

Making mistakes in the office or VoIP CallCenter are sometimes bound to happen, but sometimes the are very serious ones and can cause you to pay more than you ever imagined.

This happens mostly in CallCenters where the motto is No Room for Error.

Depending on the mistakes made in the business, there could be a way out of it one way or another and that’s the good part.

In many occasions though, some mistakes NEED to be avoided because they do not offer any rectification or a way out of it.

For such serious mistakes it is best to follow a procedure or process and practice the best way to understand the root of the error made, and start strategies needed to avoid ongoing errors or mistakes.

 » Read more: 6 Common mistakes that have been dragging your VoIP CallCenter down  »

Servicio de VoIP para Negocios

Last modified: January 20, 2021

Voip para call centers y negocios

La mayoría de las grandes empresas que hoy quieren ahorrar en su servicio de telefonía VoIP para sus negocios buscan bajos costos y eso es entendible sabiendo que hay opciones muy simples de aplicar a cualquier compañía que necesite mantener la calidad de sus  llamadas óptima para tener una conversación telefónica que se escuche perfectamente clara pero al mismo tiempo que busque afianzar la relación con sus clientes y también, por supuesto, brindar mejores servicios.

VoIP para negocios se ha convertido en una opción real y muy economica para grandes compañías y también para las mas pequeñas, estas últimas suelen siempre estar buscando ser mas competitivas y no sucumbir ante las grandes competidoras de su rubro, en este sentido deben aprender a abaratar costos y mejorar sus ventas, la telefonía por internet les ofrece exactamente eso a precios muy cómodos.

 » Read more: Servicio de VoIP para Negocios  »

Motivate your Call Center Agents

Last modified: January 20, 2021

Motivate your call center agents

Motivation that lasts. Part 1

“How do we motivate our agents?” This is one of the most common refrains heard conferences, workshops, and seminars. And a lot of techniques for motivating people are offered at all of these venues.

Most of them don’t work. At least not for long.

Most of the approaches to motivation that are offered for your consumption fall into what I’ll call the “carrot” school of leadership. They advocate things such as incentives, bonuses, certificates, lunches, time off, games, gift certificates, awards, contests, pizza, donuts, and more time off.

 » Read more: Motivate your Call Center Agents  »

VoIP For Call Centers That Saves You Money

Last modified: January 20, 2021

Save money with voip

Having a call center can be an expensive undertaking for your business. More phone calls means more minutes and more fees – unless you choose to go the route of VoIP for dialers. This uses voice over IP technology to keep all of your calls significantly more affordable.

A call center VoIP from Switch2VoIP can be one of the most affordable things that you can switch to. If you have specific channels needed or you need to make a certain number of calls per second to maintain profitability, you need a dialer VoIP that understands your needs. Regardless of the call volume that you have, you can ensure that the setup is present. All of the channels can be managed effectively, too.

 » Read more: VoIP For Call Centers That Saves You Money  »



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