Tag: voip call center

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6 Common mistakes that have been dragging your VoIP CallCenter down

Last modified: August 11, 2020

VoIP Call Centers Tips and Advises

6 Common Mistakes that are Dragging Your VoIP CallCenter Down

Making mistakes in the office or VoIP CallCenter are sometimes bound to happen, but sometimes the are very serious ones and can cause you to pay more than you ever imagined.

This happens mostly in CallCenters where the motto is No Room for Error.

Depending on the mistakes made in the business, there could be a way out of it one way or another and that’s the good part.

In many occasions though, some mistakes NEED to be avoided because they do not offer any rectification or a way out of it.

For such serious mistakes it is best to follow a procedure or process and practice the best way to understand the root of the error made, and start strategies needed to avoid ongoing errors or mistakes.

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Vicidial SIP Trunk Configuration

Last modified: May 1, 2019

Vicidial SIP Trunk Configuration

How to Configure/Setup Carrier on VICIDIAL

Read our full guide: How to setup your SIP Trunk in VICIDIAL


VICIDIAL is one of the most used Open-Source Dialers world wide for call centers using VoIP to make calls all over the globe.  VICIdial can handle anywhere between 2 to 300 or more agents at a time making thousands of calls per day with great capacity.

VICIBox Server is the authorized installation CD for the VICIdial Call Center Suite. It’s based on OpenSuSE server and will correctly install VICIdial Call Center Suite very easily. It can be downloaded from here: http://vicibox.org/server/index.html

It is recommended to have basic operating system skills when installing VICIBox but it is not necessary. If you follow the basic Vicidial Installation Manual you will than have a fully functioning VICIdial system.

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Best SIP Trunk Provider

Last modified: May 1, 2019

Voip for Call Centers and Dialers | Vicidial, Goautodial, ViciBox, VicidialNow, Asterisk

SIP Trunk Provider

Switch2VoIP provides SIP Trunking VoIP services to a large number of business and call centers always ensuring top levels of uptime and support to our valued customers.

“With unbeatable VoIP rates under 1 cent per minute (0.008 to USA and United Kingdom and 0.005 to Canada) and the perfect quality of our telephone service you don’t need to look for another SIP Trunk provider anymore.”

“Our excellent Customer Service and Free Technical Support will take care of you and your Auto Dialer or Asterisk PBX and setup everything for you at no extra cost, let our Online Live support agents take care of all your software configuration FREE of cost.”

We take great pride in the ability to offer and deliver dependable and consistent results in this fast paced demanding environment.

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Motivate your Call Center Agents

Last modified: May 1, 2019

Motivate your Call Center Agents

Motivation that lasts. Part 1

“How do we motivate our agents?” This is one of the most common refrains heard conferences, workshops, and seminars. And a lot of techniques for motivating people are offered at all of these venues.

Most of them don’t work. At least not for long.

Most of the approaches to motivation that are offered for your consumption fall into what I’ll call the “carrot” school of leadership. They advocate things such as incentives, bonuses, certificates, lunches, time off, games, gift certificates, awards, contests, pizza, donuts, and more time off.

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VoIP For Call Centers That Saves You Money

Last modified: May 1, 2019

Save Money with VoIP

Having a call center can be an expensive undertaking for your business. More phone calls means more minutes and more fees – unless you choose to go the route of VoIP for dialers. This uses voice over IP technology to keep all of your calls significantly more affordable.

A call center VoIP from Switch2VoIP can be one of the most affordable things that you can switch to. If you have specific channels needed or you need to make a certain number of calls per second to maintain profitability, you need a dialer VoIP that understands your needs. Regardless of the call volume that you have, you can ensure that the setup is present. All of the channels can be managed effectively, too.

 » Read more: VoIP For Call Centers That Saves You Money  »

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