Category: VoIP & Call Center Magazine
Showing 7 out of 7 articles..
Last modified: February 15, 2021
Seems like the race to file the telephone patent between Alexander Graham Bell and Elisha Gray started on February 14th, 1876 when there was an apparent rush that day to fill and deposit the telephone patent forms for the telephone designs, however, it was too late for Gray an electric engineer founder of Western Electric Manufacturing Company and professor at Oberlin College, according to the records Bell’s lawyer filed #5 application of the day and Gray’s was the #39.
The last 3 days leading to that Monday, February 14 are very controversial. Gray has not told anyone about his invention for transmitting voice when he finally commented about it on February 11th, 1876. Some say that when Bell heard about Gray’s device, he asked his lawyer to start working on the documentation for the design he has been working on for a long time, however it had only been patented by Great Britain who would not accept patents on inventions that were patented in other countries before.
» Read more: February 14, 1876, Graham Bell and Elisha Gray applied for telephone patent » Last modified: March 5, 2021
The Federal Communications Commission, also known as the FCC, is a big independent organization of the US government which was created to control and regulate communications by satellite, radio, television, wire, or cable.
Why was the FCC created?
The FCC was solemnly created for the purpose of safety of life and possessions through the use of wire or radio communications, for all residents of the USA without any discrimination based on color, race, sex, or religion.
The FCC has control and authority in all 50 states of the US to oversee the communications technologies which are transmitted by telephone.
One of the FCC programs known as the Do Not Call list is to provide all USA residents and customers with protection against telemarketing calls. Many residents do not want these calls received at home and can be protected against them with this organization.
This control of the Do Not Call list applies to telemarketing calls which in specific is a telephone call with the design to sell or purchase a good or service.
» Read more: Why a Call Center should comply with the FCC “Do Not Call” standards » Last modified: January 23, 2021
“To VoIP or not to VoIP, that is the question”. Why VoIP? Because of the freedom VoIP vs landline gives, over conventional wire telephone landlines, being more cost-effective and more flexible.
8 Reasons why VoIP is better than a traditional phone service
VoIP is on the clouds
1. VoIP is on the clouds so there is no need of on premises equipments or servers, besides your IP phones to take calls and that’s all you need, no need to rent extra space or offices to install infrastructure or hire technicians.
» Read more: Why VoIP is better than landline telephone service » Last modified: March 5, 2021
Push button day celebration! The first electronic push button telephone was introduced on November 18th 1963 by The Bell System, it was designed by Henry Dryfus.
The magic on this devices comes from the dual-tone multi-frequency (DTMF) technology that provides a “touch-tone” feature that will be the world standard in telecommunications to the date. The device uses multi-sound tones on each key that sends an identificable signal to the other end. When a key is pressed it sends a particular tone that is then processed by the switch center office that will decode the sound and determine which key was pressed.
» Read more: Push Button day, November 18th, celebrating phone history » Last modified: February 25, 2021
In today’s world of ever changing and constant upgrading many companies are changing to VoIP service and every business wants to stay up to date with the latest telecommunications technology.
More and more businesses and call centers are switching to VoIP (voice over internet protocol) because of the huge savings on telecommunications costs and increasing productivity not to mention all the helpful features and capabilities that traditional phone technology can’t offer.
#VoIP #CallCenter #PBX #Vicidial #Asterisk #SIPTrunk #Goautodial
» Read more: Why Change to VoIP service? » Last modified: January 14, 2021
VoIP Call Center Agent MotivationThis is the second part of the article “Motivation that lasts”, in the first part we examined the best approach to agent motivation, in this final part we will make an exercise to study the intrinsics of agent self-motivation.
Read the first part of this article that will help you understand how to motivate your call center agents: Motivation that lasts Part 1
For this exercise, think of the telephone reps in your VoIP call center or the agents on the team whom you manage. Then, highlight or circle which one of each pair of statements is generally true of those people regarding their motivation to work. Do this now.
When you’re done, read on.
» Read more: Call Center Agent Motivation That Lasts. Part 2 » Last modified: January 20, 2021
Motivation that lasts. Part 1
“How do we motivate our agents?” This is one of the most common refrains heard conferences, workshops, and seminars. And a lot of techniques for motivating people are offered at all of these venues.
Most of them don’t work. At least not for long.
Most of the approaches to motivation that are offered for your consumption fall into what I’ll call the “carrot” school of leadership. They advocate things such as incentives, bonuses, certificates, lunches, time off, games, gift certificates, awards, contests, pizza, donuts, and more time off.
» Read more: Motivate your Call Center Agents » 
