What exactly is a Hosted PBX?

Last modified: May 1, 2019

Hosted PBX

Largely a communications program used to integrate with your VoIP network in order to improve real time communication. The Internet Protocol – Private Branch Exchange (IP-PBX) uses networks located online in order to route inbound and outbound network calls.

The main advantage for IP PBX therefore, comes from the fact that you will not have to install any new equipment. It is your own VoIP service then which can permit protocol session starts(SIP) trunks. Your web calls are then routed through the PSTN otherwise known as the Public Switched Telephone Network at the appropriate time.

During this step in the process the Hosted IP-PBX steps in. It serves as a gateway that allows you to communicate between different networks. It then connects to these networks via their main network line trunks. It is this ability then which gives you the opportunity to avoid installing any new modems or unnecessary devices.

Is there any particular reason you should look for hosted IP-PBX or Hosted Auto-Dialer solutions and when is it most suitable to your business?

In business, a reliable communications line with your customer is vital. Ip PBX is more reliable and particularly easy to maintain compared to more traditional communications units as it takes advantage of the (VoIP) to connect the phones within your business. It is for this reason that many businesses opt for IP PBX solution for business communications and transactions.

Internal calls are handled inside the business which helps cut down on large amounts of expenses which would have otherwise been spent on internal calls. In order to reach any single employee within your office network all you would have to do is dial the correct line number. then the PBX technology will automatically connect you. The only drawback comes from the fact that you need specialized telephone models that are capable of using the PBX router. Overall, it is an incredibly effective method of communication for growing firms and cuts many costs.

Another perk is that you can easily manage the lines used up by the all external and inside calls. you will have more control over that calls you receive and you will remove much of your work load. Additionally you can have a Toll Free Number configured on your PBX and the calls will be routed to IVR with a menu and the customer will select where he wants to be transferred.

 

How to use an IP-PBX?

For starters, there are no requirements from your IT team. Once you acquire the IP PBX system the Hosted PBX professionals handle all the parts necessary for its running and maintenance, further reducing installation costs. IP phones or analogue phones are necessary if you want to take full advantage of the Virtual PBX System. Once PBX VOIP becomes the main hosted method of communication you can create any single and dedicated necessary telecommunication lines for mail, voice or data exchanges. This is of further economical benefit as you do not have to spend money on the maintenance of more lines. Finally, the relocation of IP PBX networks is effortless, as there is no equipment which needs to be moved from place to place.

The money saving benefits mentioned so far aren’t the only ones inherent to this system. You will find th at you will also save money on cheaper international and domestic calls. Usually, with IP PBX international calls are charged at flat monthly rate while internal calls aren’t charged at all. In non IP PBX systems international calls usually accumulate massive international call bills but by making the switch you can potentially save thousands of dollars. you are then presented with an opportunity to reinvest your saved money back in to your business.

The Virtual PBX System can potentially boost your business in to a new level through its efficient Business Communication Features.

One of the main benefits of the Hosted PBX System is that there is a single access point to the entire system regardless of the whereabouts of your employees. Furthermore, a customer who dials your number will always be greeted by a specialized greeting you can create which can depend on variables such as the time of day and particular greetings of your choice. After receiving your Customized Greeting the caller will be prompted to choose the department he would like to get in touch with. Should he select the sales department the ACD(Automatic Call Distributor) will redirect him to the appropriate department specified. Then all of the phones within that department will ring either in a sequence or simultaneously according to one of our features known as Sequential and Simultaneous Ringing. then any one of your employees can continue the conversation making sure absolutely no callers are missed guaranteeing full customer satisfaction.

Such smart and intelligent call transfer dispersal will make sure to spread the customers to your employees as soon as they become available. Your customer base can sometimes be increased even more by toll free numbers and Click to Call features. These features can easily double your customer base. Your business image will be reinvigorated once your company will have a communications system such as the Virtual PBX system. It may even take upon itself the image and prestige of a fortune 500 company with its efficiency and effectiveness. The Quality of service you would expect from Virtual PBX would be the equivalent of any other PBX systems and with regards to the reliability and security of the services of Virtual PBX have come a long way with many improvements in firewalls, anti-virus and comes with a guarantee of 99% uptime. Disaster recovery plans are also included. The scalability, cost efficiency and features that come with The Hosted PBX Systems make it ideal for small business ventures today and in five years time.

 

Additional Links:

  • Virtual Hosted Vicidial and Goautodial for telemarketing campaigns

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