In today’s world of ever changing services and constant upgrading one always wants to stay up to date with the latest technology.
More and more businesses and call centers are switching to VoIP (voice over internet protocol) because of the huge savings on telecommunications costs and increasing productivity not to mention all the helpful features and capabilities that traditional phone technology can’t offer.
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Why choose VoIP
If you are considering changing to VoIP but are having concerns about poor audio quality, interrupted service or just worried that technology is too complicated or expensive to implement and maintain, the truth is VoIP’s advantages greatly surpass any possible drawbacks.
Here’s what you need to know to assist you in deciding if VOIP is the right choice for your business:
Improved VoIP quality
Since the beginning, VoIP service quality has come a long way.
Initially VoIP products needed both participants in a conversation to be stationed at a computer. Not only was this restricting but the sound quality was usually lacking.
Today’s VoIP service has developed and permits you to make and receive calls using regular phones or even better, advanced IP phones and sound quality has vastly enhanced.
VoIP reduces costs
Using VoIP can lower your telecommunications expenses considerably.
Managing costs for VoIP service providers are notably lower than for regular phone companies which must compete with the present phone infrastructure and pricey industry regulations.
With reduced expenses, VoIP providers can charge substantially less than their competition.
VoIP basically gets rid of all the long distance charges, additional employees moves and changes, and the additional fees for extra features such as call forwarding, voicemail, video calling, conferencing etc, overall VoIP provides more for less.
VoIP service makes your phone system very manageable.
The following are examples of many things that VoIP systems permits you to do that are impossible with regular phone technology:
– Take your phone system where ever you go. All you need is access to an internet connection, you can use your VoIP system anywhere. VoIP makes working mobile from local or abroad effortless and affordable.
– Talk on your laptop. Many VoIP systems include telephony software that lets you send and receive calls using a headphone/microphone unit connected to your computer.
– Get a DID, International and toll free phone numbers. Your phone number can have any available area code, not just the one designated to your region so that customers from another region can call you as if they’re making a local call, not paying for long distance charges.
Boost productivity, VoIP joins all communications together.
Clients and coworkers can connect with you on one business number.
Many VoIP phone numbers can be configured to ring at the same time on various devices before going to voice mail, eliminating “playing phone tag”.
You can also send and forward voicemail and faxes via email.
Switch2VoIP is a cloud communications provider concentrated on meeting the international calling needs of call centers and businesses.
Switch2VoIP can attend to all your needs when it comes to VoIP services, providing the following enhanced telecommunications and VoIP solutions including call recording, conference calling, Cloud PBX’s, hosted predictive dialers, SIP trunks, USA virtual and international phones numbers and toll free 800 numbers and 24/7 customer and tech support.
What you need in order to use VoIP?
Agents with Computer stations able to navigate to a web browser for the VICIdial admin and user login. Instructions how to setup and configure Vicidial.
PC based SoftPhone such as Eyebeam or Xlite (free version downloadable from our website). Instructions how to setup Xlite.