How to choose the best VoIP providers for your business or Call Center while saving costs on VoIP related solutions. Read this article to learn more about why you need the best VoIP solution providers for your business and how much money you will save on your phone calls.
Call Centers are an essential part of any business when it comes to customer service and sales. All businesses need their customers to be able to contact customer care at any time to place orders or get support.
Having a VoIP company or SIP trunking provider supply your phone lines is more cost-effective than contracting with a traditional phone company. But do you know how to go about getting the Best VoIP Providers for your call center?
A virtual world is growing out there; Make sure to embrace it with Switch2VoIP call center VoIP provider!
Contact Centers are a key for customer service. Modern days companies opt for real people customer service using an open-source call center VoIP system to attend to their customer’s calls, whether it is customer support or any technical assistance.
Old analog PBX systems have become very expensive to maintain compared to the modern IP-PBX cloud call center VoIP systems, which are gaining more popularity by the minute according to statistics and business growth.
Seems like the race to file the telephone patent between Alexander Graham Bell and Elisha Gray started on February 14th, 1876 when there was an apparent rush that day to fill and deposit the telephone patent forms for the telephone designs, however, it was too late for Gray an electric engineer founder of Western Electric Manufacturing Company and professor at Oberlin College, according to the records Bell’s lawyer filed #5 application of the day and Gray’s was the #39.
The last 3 days leading to that Monday, February 14 are very controversial. Gray has not told anyone about his invention for transmitting voice when he finally commented about it on February 11th, 1876. Some say that when Bell heard about Gray’s device, he asked his lawyer to start working on the documentation for the design he has been working on for a long time, however it had only been patented by Great Britain who would not accept patents on inventions that were patented in other countries before.
A Cloud PBX communications software integrates with a VoIP account to route inbound and outbound calls.
A cloud PBX is a telecommunications software used to integrate a PBX system (Private Branch Exchange) with a VoIP provider in order to improve real-time communication and cut costs. (IP-PBX) uses SIP trunking networks located online on the “cloud” in order to route inbound and outbound network calls.
The business image will be reinvigorated with a communications system such as the Cloud PBX system. It may even take upon itself the image and prestige of a Fortune 500 company with its efficiency and effectiveness.
In this article we would like to mention a few important SIP trunking benefits for your business.
SIP trunking (session initiation protocol) is comparable to a traditional business phone line but instead of being physically connected to the PSTN (public switched telephone network) by lines and circuits a SIP trunk connects virtually using your existing internet connection, hence making it easier to combine voice, video data, instant messaging and internet services into only one line.
“I will honor Christmas in my heart, and try to keep it all the year. I will live in the Past, the Present, and the Future. The Spirits of all Three shall strive within me. I will not shut out the lessons that they teach. Oh tell me, I may sponge away the writing on this stone!” Charles Dickens, A Christmas Carol
To create SIP account profiles is very simple compared to the first days of VoIP.
A SIP account opens all possibilities of communications, from audio voice calls to high definition real time video calls from all kind of devices and operative systems like iOS, Android, Mac, Windows, Linux and all kinds of PBX installed on any platform, they all make use of the SIP protocol.
The many benefits that a SIP account offers when configured on a PBX are often free audio calls to internal extensions and free video calls within the same network. However when you make calls outside of your internal network you may pay a per minute fee and the price will depend on the VoIP provider.
Many SIP account providers offer these accounts on a prepaid or pay-as-you-go billing model while other VoIP providers only offers monthly plan packages.
There is no need for month to month VoIP plans when you can have unlimited number of users making calls on your VoIP Account to anywhere in the world and also receive calls on your device simultaneously while only paying for the outbound/inbound calls on a prepaid plan.
What is a SIP account?
In simple terms, a SIP Account is the main key needed to activate your VoIP communications. SIP means Session Initiation Protocol. SIP makes it possible to connect the software solutions also known as SIP devices with the person who will be receiving the calls, in other words connects it to the VoIP provider via SIP Trunking.
Basically a SIP Account is a unique identification credentials (an account number and password) on the internet that you can use on your softphone or PBX.
Simple steps to make a VoIP payment to any SIP account, following these steps and easily add credit balance to your pay-as-you-go VoIP SIP Trunking account. It’s very easy to buy VoIP to make and receive calls on a Softphone or PBX, Vicidial or Goautodial.
Login or Register for a VoIP SIP Trunking account by going to the top menu My Account.
Enter the amount of credits in $ that you would like to credit on this VoIP payment as shown on the picture below.
How do I see a VoIP payment on my billing history?
You can view and print your billing history from the Billing Portal.
Go to My Account on the top menu and login with your username and password.
Click on Billing History to see all the VoIP payments.