In today’s world of ever changing services and constant upgrading one always wants to stay up to date with the latest technology.
More and more businesses and call centers are switching to VoIP (voice over internet protocol) because of the huge savings on telecommunications costs and increasing productivity not to mention all the helpful features and capabilities that traditional phone technology can’t offer.
Any company that wants to build a Contact Centre without hiring an external provider to manage the PBX, IVR or automated outbound calls can use Vicidial for inbound or outbound calls.
What is Vicidial?
Vicidial is an open source contact center software based on Asterisk with PBX and predictive calling capabilities. Handles incoming and outgoing calls, incoming email and web site chat support. Provides many benefits when installed on the cloud as hosted auto dialer.
Let’s say you live in London and you want to buy a virtual phone number from New York, anyone in the United States can call your local New York phone number and reach you in your London office. Your customers will save a fortune!
When your friends and family call your Switch2VoIP virtual phone number, you will receive the call in your computer or analog phone adapter (ATA), you can receive calls from anywhere in the world as long as you have an internet connection.
The best VoIP provider for your business provides price and versatility, naturally depends on your business and your needs but the best services have at least these two common characteristics and you need to look them for.
Switch2VoIP allows businesses to save money on their phone bills using VoIP. The more calls you make the more you save versus a traditional phone. This is because you only pay for the minutes you talk at minimum low VoIP rates.
The 7 tools most used automated dialing technologies in VoIP Virtual Call Centers
An Auto Dialer is a software or electronic device that automatically dials phone numbers in Virtual Call Centers. The Auto Dialer listens for the correct tone and then plays a pre-recorded message or once the call has been answered, connects the call to a live person.
With a VoIP Virtual Call Center your call rate increases to 300% https://switch2voip.us/voip-services/virtual-call-center-vicidial-goautodial
2- Power Dialer
The Power Dialer, also known as, Predictive Dialer and Progressive Dialer are the way calls are made automatically without dialling the numbers. Automatically sends calls from a list of numbers, the agent can view the contact record quickly and at the same time the call is placed. The agent is not in control to stop the calls as they are being dialled in sequence.
6 Common Mistakes that are Dragging Your VoIP CallCenter Down
Making mistakes in the office or VoIP CallCenter are sometimes bound to happen, but sometimes the are very serious ones and can cause you to pay more than you ever imagined.
This happens mostly in CallCenters where the motto is No Room for Error.
Depending on the mistakes made in the business, there could be a way out of it one way or another and that’s the good part.
In many occasions though, some mistakes NEED to be avoided because they do not offer any rectification or a way out of it.
For such serious mistakes it is best to follow a procedure or process and practice the best way to understand the root of the error made, and start strategies needed to avoid ongoing errors or mistakes.
VICIDIAL is one of the most used Open-Source Dialers world wide for call centers using VoIP to make calls all over the globe. VICIdial can handle anywhere between 2 to 300 or more agents at a time making thousands of calls per day with great capacity.
VICIBox Server is the authorized installation CD for the VICIdial Call Center Suite. It’s based on OpenSuSE server and will correctly install VICIdial Call Center Suite very easily. It can be downloaded from here: http://vicibox.org/server/index.html
It is recommended to have basic operating system skills when installing VICIBox but it is not necessary. If you follow the basic Vicidial Installation Manual you will than have a fully functioning VICIdial system.
How to choose the best VoIP service provider for your business
When a Call Center or Business is looking for the Best VoIP service provider to make long distance calls at very low rates, finding the right A-Z (A-Z means from Afghanistan to Zimbabwe) VoIP Provider is essential in establishing a solid Client/Provider relationship.
Be sure to keep in mind the following key points in order to choose the best business VoIP provider for your needs.
Please take note or bookmark this quick and simple guide that will help you determine the most important features to look for in a VoIP Termination provider.
Switch2Voip gives you a FREE area code 646 New York VoIP virtual phone number with your Signup!
What is a Virtual VoIP Phone number?
A Virtual Phone Number, also called DID is a telephone number without a telephone line directly associated. A Virtual number makes it possible for someone in a specific area code to call another area code as if it were a local call.
New York virtual telephone numbers are normally programmed to forward the incoming calls to a pre-set telephone number selected by the client or to a Virtual PBX.
There are many benefits to this New York, USA Virtual Phone number such as: