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Why Change to VoIP?

Last modified: January 20, 2021

Why change to voip

In today’s world of ever changing services and constant upgrading one always wants to stay up to date with the latest technology.

More and more businesses and call centers are switching to VoIP (voice over internet protocol) because of the huge savings on telecommunications costs and increasing productivity not to mention all the helpful features and capabilities that traditional phone technology can’t offer. 

#VoIP #CallCenter #PBX #Vicidial #Asterisk #SIPTrunk #Goautodial

 » Read more: Why Change to VoIP?  »

Vicidial

Last modified: January 22, 2021

Virtual call center - hosted auto dialer vicidial

Who uses Vicidial?

Any company that wants to build a Contact Centre without hiring an external provider to manage the PBX, IVR or automated outbound calls can use Vicidial for inbound or outbound calls.

What is Vicidial?

Vicidial is an open source contact center software based on Asterisk with PBX and predictive calling capabilities. Handles incoming and outgoing calls, incoming email and web site chat support. Provides many benefits when installed on the cloud as hosted auto dialer.

 » Read more: Vicidial  »

New Vicidial settings, Goautodial configuration, new server IP and more.

Last modified: January 23, 2021

Vicidial sip trunk configuration

Say hello to our new server, please notice the IP has changed

Our new server IP is:

Please read only if you are having issues configuring your account on Vicidial, Goautodial or if the calls are failing from your PBX. Contact our Online Live Support if your calls are not completing.

Here are the instructions to setup the carrier settings in Vicidial:

https://switch2voip.us/contact-support/how-to-setup-your-trunk-carrier-provider-in-vicidial-vicidialnow-goautodial-vicibox

 » Read more: New Vicidial settings, Goautodial configuration, new server IP and more.  »

United States and Canada Virtual Phone Number

Last modified: January 20, 2021

United states phone number "did"

Friends and family overseas can call you for the price of a local call.

Switch2VoIP offers virtual phone numbers for Vicidial and PBX in cities over 40 countries.

Select a DID from a city or town of your choice where your customers, family or friends live, they will be making a local call and will not have to pay a cent.

Let’s say you live in London and you want to buy a virtual phone number from New York, anyone in the United States can call your local New York phone number and reach you in your London office. Your customers will save a fortune!

When your friends and family call your Switch2VoIP virtual phone number, you will receive the call in your computer or analog phone adapter (ATA), you can receive calls from anywhere in the world as long as you have an internet connection.

 » Read more: United States and Canada Virtual Phone Number  »

Best VoIP Provider For Business

Last modified: January 23, 2021

Best voip provider for business

The best VoIP provider for your business provides price and versatility, naturally depends on your business and your needs but the best services have at least these two common characteristics and you need to look them for.

Switch2VoIP allows businesses to save money on their phone bills using VoIP. The more calls you make the more you save versus a traditional phone. This is because you only pay for the minutes you talk at minimum low VoIP rates.

 » Read more: Best VoIP Provider For Business  »

The Top 7 Ways to Make Fast VoIP Calls in your “Virtual Call Center”

Last modified: January 20, 2021

The top 7 voip phone dialer automated technology

The 7 tools most used automated dialing technologies in VoIP Virtual Call Centers

1-Auto Dialer

An Auto Dialer is a software or electronic device that automatically dials phone numbers in Virtual Call Centers. The Auto Dialer listens for the correct tone and then plays a pre-recorded message or once the call has been answered, connects the call to a live person.

With a VoIP Virtual Call Center your call rate increases to 300% https://switch2voip.us/voip-services/virtual-call-center-vicidial-goautodial

2- Power Dialer

The Power Dialer, also known as, Predictive Dialer and Progressive Dialer are the way calls are made automatically without dialling the numbers. Automatically sends calls from a list of numbers, the agent can view the contact record quickly and at the same time the call is placed. The agent is not in control to stop the calls as they are being dialled in sequence.

 » Read more: The Top 7 Ways to Make Fast VoIP Calls in your “Virtual Call Center”  »

6 Common mistakes that have been dragging your VoIP CallCenter down

Last modified: January 20, 2021

Voip call centers tips and advises

6 Common Mistakes that are Dragging Your VoIP CallCenter Down

Making mistakes in the office or VoIP CallCenter are sometimes bound to happen, but sometimes the are very serious ones and can cause you to pay more than you ever imagined.

This happens mostly in CallCenters where the motto is No Room for Error.

Depending on the mistakes made in the business, there could be a way out of it one way or another and that’s the good part.

In many occasions though, some mistakes NEED to be avoided because they do not offer any rectification or a way out of it.

For such serious mistakes it is best to follow a procedure or process and practice the best way to understand the root of the error made, and start strategies needed to avoid ongoing errors or mistakes.

 » Read more: 6 Common mistakes that have been dragging your VoIP CallCenter down  »

Vicidial SIP Trunk Configuration

Last modified: January 20, 2021

Vicidial sip trunk configuration

How to Configure/Setup Carrier on VICIDIAL

Read our full guide: How to setup your SIP Trunk in VICIDIAL https://switch2voip.us/contact-support/how-to-setup-your-trunk-carrier-provider-in-vicidial-vicidialnow-goautodial-vicibox

VICIDIAL is one of the most used Open-Source Dialers world wide for call centers using VoIP to make calls all over the globe.  VICIdial can handle anywhere between 2 to 300 or more agents at a time making thousands of calls per day with great capacity.

VICIBox Server is the authorized installation CD for the VICIdial Call Center Suite. It’s based on OpenSuSE server and will correctly install VICIdial Call Center Suite very easily. It can be downloaded from here: http://vicibox.org/server/index.html

It is recommended to have basic operating system skills when installing VICIBox but it is not necessary. If you follow the basic Vicidial Installation Manual you will than have a fully functioning VICIdial system.

 » Read more: Vicidial SIP Trunk Configuration  »

How to choose the Best VoIP service provider for your business in 2021

Last modified: January 22, 2021

How to choose the best voip provider for your business
How to choose the best VoIP service provider for your business

When a Call Center or Business is looking for the Best VoIP service provider to make long distance calls at very low rates, finding the right A-Z (A-Z means from Afghanistan to Zimbabwe) VoIP Provider is essential in establishing a solid Client/Provider relationship.

Be sure to keep in mind the following key points in order to choose the best business VoIP provider for your needs.

Please take note or bookmark this quick and simple guide that will help you determine the most important features to look for in a VoIP Termination provider.

 » Read more: How to choose the Best VoIP service provider for your business in 2021  »

New York VoIP Virtual Phone Number

Last modified: January 20, 2021

New york virtual voip phone number

Switch2Voip gives you a FREE area code 646 New York VoIP virtual phone number with your Signup!

What is a Virtual VoIP Phone number?

A Virtual Phone Number, also called DID is a telephone number without a telephone line directly associated.  A Virtual number makes it possible for someone in a specific area code to call another area code as if it were a local call.

New York virtual telephone numbers are normally programmed to forward the incoming calls to a pre-set telephone number selected by the client or to a Virtual PBX.

There are many benefits to this New York, USA Virtual Phone number such as: 

 » Read more: New York VoIP Virtual Phone Number  »



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