Category: VoIP Blog

Showing 10 out of 72 articles..

Call Center VoIP provider easy setup

Last modified: February 23, 2021

Call center voip

A virtual world is growing out there; Make sure to embrace it with Switch2VoIP call center VoIP provider!

Contact Centers are a key for customer service. Modern days companies opt for real people customer service using an open-source call center VoIP system to attend to their customer’s calls, whether it is customer support or any technical assistance.

Old analog PBX systems have become very expensive to maintain compared to the modern IP-PBX cloud call center VoIP systems, which are gaining more popularity by the minute according to statistics and business growth.

 » Read more: Call Center VoIP provider easy setup  »

February 14, 1876, Graham Bell and Elisha Gray applied for telephone patent

Last modified: February 15, 2021

Bell and gray 14 february 1876 telephone patent

Seems like the race to file the telephone patent between Alexander Graham Bell and Elisha Gray started on February 14th, 1876 when there was an apparent rush that day to fill and deposit the telephone patent forms for the telephone designs, however, it was too late for Gray an electric engineer founder of Western Electric Manufacturing Company and professor at Oberlin College, according to the records Bell’s lawyer filed #5 application of the day and Gray’s was the #39.

The last 3 days leading to that Monday, February 14 are very controversial. Gray has not told anyone about his invention for transmitting voice when he finally commented about it on February 11th, 1876. Some say that when Bell heard about Gray’s device, he asked his lawyer to start working on the documentation for the design he has been working on for a long time, however it had only been patented by Great Britain who would not accept patents on inventions that were patented in other countries before.

 » Read more: February 14, 1876, Graham Bell and Elisha Gray applied for telephone patent  »

What exactly is a Hosted Cloud PBX?

Last modified: February 23, 2021

What is a cloud pbx
A Cloud PBX communications software integrates with a VoIP account to route inbound and outbound calls.

A cloud PBX is a telecommunications software used to integrate a PBX system (Private Branch Exchange) with a VoIP provider in order to improve real-time communication and cut costs. (IP-PBX) uses SIP trunking networks located online on the “cloud” in order to route inbound and outbound network calls.

The business image will be reinvigorated with a communications system such as the Cloud PBX system. It may even take upon itself the image and prestige of a Fortune 500 company with its efficiency and effectiveness.

 » Read more: What exactly is a Hosted Cloud PBX?  »

What is VoIP? How it works, complete guide.

Last modified: January 23, 2021

What is voip and how it works a complete guide

What is VoIP? The term VoIP means Voice over Internet Protocol. It’s also called PC to Phone, SIP Telephony, IP Telephony or Internet Telephony.

VoIP (Voice Over Internet Protocol)

VoIP is an affordable option to make phone calls, with the difference that the calls are a lot cheaper than traditional phone lines. The telephone set is not always necessary as you can communicate from your computer.

It’s a great tool for our business, so if your friends ask you again “What is VoIP?” just give them this VoIP definition: “Voice over Internet Protocol is a technology used to deliver voice via telephone calls over the internet.”

There are a lot of advantages over the traditional phone system. The reason why most of people are turning to VoIP technology is the cost. How much does a VoIP service cost? Here is an example of VoIP cost:

CountryCostQuantityTotal PriceUnited States0.008 per minute625 minutes$5Canada0.005 per minute1000 minutes$5United Kingdom0.008 per minute625 minutes$5Based on current VoIP prices on prepaid or pay-as-you-go model with no monthly fees.  » Read more: What is VoIP? How it works, complete guide.  »

We are Thankful for YOU! Enjoy Thanksgiving with your loved ones

Last modified: January 20, 2021

Happy thanksgiving day from switch2voip

The Switch2VoIP team is thankful for you! We all wish you and your loved ones an enjoyable holiday this Thanksgiving day!

If you need our help sit back and relax while our tech support takes care because our staff will be available as usual on office hours from 9am to 5pm EST providing regular support coverage.

Have a safe and relaxing holiday.

 » Read more: We are Thankful for YOU! Enjoy Thanksgiving with your loved ones  »

Why a Call Center should comply with the FCC “Do Not Call” standards

Last modified: February 18, 2021

Why a call center should comply with the fcc "do not call" standards

The Federal Communications Commission, also known as the FCC, is a big independent organization of the US government which was created to control and regulate communications by satellite, radio, television, wire, or cable. 

Why was the FCC created?

The FCC was solemnly created for the purpose of safety of life and possessions through the use of wire or radio communications, for all residents of the USA without any discrimination based on color, race, sex, or religion. 

The FCC has control and authority in all 50 states of the US to oversee the communications technologies which are transmitted by telephone. 

One of the FCC programs known as the Do Not Call list is to provide all USA residents and customers with protection against telemarketing calls.  Many residents do not want these calls received at home and can be protected against them with this organization.

This control of the Do Not Call list applies to telemarketing calls which in specific is a telephone call with the design to sell or purchase a good or service. 

 » Read more: Why a Call Center should comply with the FCC “Do Not Call” standards  »

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