A virtual world is growing out there; Make sure to embrace it with Switch2VoIP call center VoIP provider!
Contact Centers are a key for customer service. Modern days companies opt for real people customer service using an open-source call center VoIP system to attend to their customer’s calls, whether it is customer support or any technical assistance.
Old analog PBX systems have become very expensive to maintain compared to the modern IP-PBX cloud call center VoIP systems, which are gaining more popularity by the minute according to statistics and business growth.
Seems like the race to file the telephone patent between Alexander Graham Bell and Elisha Gray started on February 14th, 1876 when there was an apparent rush that day to fill and deposit the telephone patent forms for the telephone designs, however, it was too late for Gray an electric engineer founder of Western Electric Manufacturing Company and professor at Oberlin College, according to the records Bell’s lawyer filed #5 application of the day and Gray’s was the #39.
The last 3 days leading to that Monday, February 14 are very controversial. Gray has not told anyone about his invention for transmitting voice when he finally commented about it on February 11th, 1876. Some say that when Bell heard about Gray’s device, he asked his lawyer to start working on the documentation for the design he has been working on for a long time, however it had only been patented by Great Britain who would not accept patents on inventions that were patented in other countries before.
A Cloud PBX communications software integrates with a VoIP account to route inbound and outbound calls.
A cloud PBX is a telecommunications software used to integrate a PBX system (Private Branch Exchange) with a VoIP provider in order to improve real-time communication and cut costs. (IP-PBX) uses SIP trunking networks located online on the “cloud” in order to route inbound and outbound network calls.
The business image will be reinvigorated with a communications system such as the Cloud PBX system. It may even take upon itself the image and prestige of a Fortune 500 company with its efficiency and effectiveness.
In this article we would like to mention a few important SIP trunking benefits for your business.
SIP trunking (session initiation protocol) is comparable to a traditional business phone line but instead of being physically connected to the PSTN (public switched telephone network) by lines and circuits a SIP trunk connects virtually using your existing internet connection, hence making it easier to combine voice, video data, instant messaging and internet services into only one line.
To create SIP account profiles is very simple compared to the first days of VoIP.
A SIP account opens all possibilities of communications, from audio voice calls to high definition real time video calls from all kind of devices and operative systems like iOS, Android, Mac, Windows, Linux and all kinds of PBX installed on any platform, they all make use of the SIP protocol.
The many benefits that a SIP account offers when configured on a PBX are often free audio calls to internal extensions and free video calls within the same network. However when you make calls outside of your internal network you may pay a per minute fee and the price will depend on the VoIP provider.
Many SIP account providers offer these accounts on a prepaid or pay-as-you-go billing model while other VoIP providers only offers monthly plan packages.
There is no need for month to month VoIP plans when you can have unlimited number of users making calls on your VoIP Account to anywhere in the world and also receive calls on your device simultaneously while only paying for the outbound/inbound calls on a prepaid plan.
What is a SIP account?
In simple terms, a SIP Account is the main key needed to activate your VoIP communications. SIP means Session Initiation Protocol. SIP makes it possible to connect the software solutions also known as SIP devices with the person who will be receiving the calls, in other words connects it to the VoIP provider via SIP Trunking.
Basically a SIP Account is a unique identification credentials (an account number and password) on the internet that you can use on your softphone or PBX.
The meaning of the SIP acronym is Session Initiation Protocol. SIP is a signaling protocol that allows the Voice Over Internet Protocol (VoIP) by sending a command to the softphone or VoIP phone with the SIP account credentials allowing the “initiation” of the VoIP phone call “session” on the phone device.
SIP is the protocol used to deploy a VoIP call on a particular device. It is used to connect local telephone systems like virtual PBX’s, softphones and mobile apps to the public telephone network to connect users without a traditional telephone line.
Example #1 of the SIP protocol components explained: sip:email@example.com, in this string “sip” is the protocol we are requesting to open the device that will make the call, “bob” is the SIP account username and “126.96.36.199” is the IP of the SIP server or host of the VoIP provider.
What is VoIP? The term VoIP means Voice over Internet Protocol. It’s also called PC to Phone, SIP Telephony, IP Telephony or Internet Telephony.
VoIP (Voice Over Internet Protocol)
VoIP is an affordable option to make phone calls, with the difference that the calls are a lot cheaper than traditional phone lines. The telephone set is not always necessary as you can communicate from your computer.
It’s a great tool for our business, so if your friends ask you again “What is VoIP?” just give them this VoIP definition: “Voice over Internet Protocol is a technology used to deliver voice via telephone calls over the internet.”
There are a lot of advantages over the traditional phone system. The reason why most of people are turning to VoIP technology is the cost. How much does a VoIP service cost? Here is an example of VoIP cost:
The Federal Communications Commission, also known as the FCC, is a big independent organization of the US government which was created to control and regulate communications by satellite, radio, television, wire, or cable.
Why was the FCC created?
The FCC was solemnly created for the purpose of safety of life and possessions through the use of wire or radio communications, for all residents of the USA without any discrimination based on color, race, sex, or religion.
The FCC has control and authority in all 50 states of the US to oversee the communications technologies which are transmitted by telephone.
One of the FCC programs known as the Do Not Call list is to provide all USA residents and customers with protection against telemarketing calls. Many residents do not want these calls received at home and can be protected against them with this organization.
This control of the Do Not Call list applies to telemarketing calls which in specific is a telephone call with the design to sell or purchase a good or service.