Category: Hosted PBX and Dialers
Showing 7 out of 7 articles..
Last modified: October 20, 2021
There are plenty of options to choose from when it comes to contacting clients via telephone in a fast and organized manner, call centers and small business are constantly looking for the best auto dialer system to suit the daily needs of an organization dealing with hundreds of inbound/outbound calls, these PBX softwares not only increase productivity up to 400% but also helps make the work faster and easier for the call center agents.
From softphones for manual calling to the best auto dialer solutions, there are plenty of softwares in the market for making calls from call centers.
The open source solutions remain on the top of the chain because of their versatility and easy customization to achieve all the required telecommunication goals for business of any size.
Below the most popular systems used with VoIP and SIP trunking.
» Read more: The top 7 best auto dialer software systems to make VoIP calls from a Call Center » Last modified: January 26, 2021
To create SIP account profiles is very simple compared to the first days of VoIP.
A SIP account opens all possibilities of communications, from audio voice calls to high definition real time video calls from all kind of devices and operative systems like iOS, Android, Mac, Windows, Linux and all kinds of PBX installed on any platform, they all make use of the SIP protocol.
The many benefits that a SIP account offers when configured on a PBX are often free audio calls to internal extensions and free video calls within the same network. However when you make calls outside of your internal network you may pay a per minute fee and the price will depend on the VoIP provider.
» Read more: How can I create SIP accounts for IP-PBX? » Last modified: July 23, 2021
In this video we explore the instructions to configure Vicidial carrier settings with your SIP trunk as explained in the previous article: https://switch2voip.us/contact-support/how-to-setup-your-trunk-carrier-provider-in-vicidial-vicidialnow-goautodial-vicibox
Step by step instructions how to setup a SIP trunk on Vicidial carrier settings using Digest Authentication method
1- Login to your Vicidial from the administration panel on the left side, go under the Admin section and click on Carriers then click on Add A New Carrier on the top side.
» Read more: Video: How to setup a SIP trunk on Vicidial/Goautodial carrier settings » Last modified: January 22, 2021
Who uses Vicidial?
Any company that wants to build a Contact Centre without hiring an external provider to manage the PBX, IVR or automated outbound calls can use Vicidial for inbound or outbound calls.
What is Vicidial?
Vicidial is an open source contact center software based on Asterisk with PBX and predictive calling capabilities. Handles incoming and outgoing calls, incoming email and web site chat support. Provides many benefits when installed on the cloud as hosted auto dialer.
» Read more: Vicidial » Last modified: January 30, 2021
An auto dialer is the perfect cloud call center solution! It gives you the same features and convenience without ownership cost and maintenance!
Cloud auto dialer VICIdial boosts the production of call centers at 400% while lowering start-up costs. For example one agent can make an average of 85 manual calls per day, however with an auto dialer the same agent can receive an average increment of 450 calls in an 8 hours period.
Switch2VoIP hosted predictive dialer is a cloud call center solution with a guaranteed 99% uptime. Cloud auto dialing is a reasonable option over having an In-House server.
» Read more: Auto dialer, cloud call center » Last modified: July 28, 2021
In the past months many of our friends have been asking how can they setup the CallerID in Vicidial and Goautodial both Asterisk based predictive dialers.
Common questions about CallerID in Vicidial are:
Why my customers do not see the CallerID i am sending them?
How can i setup my CallerID on Vicidial?
Why my VoIP account number is being shown on my receivers Caller ID instead of my phone number?
» Read more: Setting CallerID in Vicidial Predictive Dialer » Last modified: September 13, 2021
Here is a guide to setup GOautodial SIP trunk, with your VoIP account you will have unlimited ports available, this will give you the ability to make multiple concurrent outbound calls at the same time without congestion.GOautodial SIP trunk settings:
Login to your admin dashboard to setup your Goautodial SIP trunk. Follow the instructions below or let us know if you need help with the settings, our tech support agents are ready to help you. Carrier ID: Carrier Name: Carrier Description: Admin User Group:
All Admin User Groups
10100101110 – 10100010
1267 – nowa grupa
1919 – 1919
AAA – AAA Group
Ace – AceGroup
ADMIN – VICIDIAL ADMINISTRATORS
ADMINkh – admin kh
agen – sales agents
Agent – Agent Group
AGENTES – AGENTES DE TESTE
Agentkh – Agent kh
AGENTS – ViciDial AGENTS
AGENTS3 – VICIdial AGENTS
ajitkp – ajitkp
alo – alo
Alpha – Alpha
atest – atest
bijapurcallcenter – call center in bijapur group
BLATESTGROUP1 – BLATESTGROUP1
Callertest – call test only
CERTHagents – CERTH inbound agents
crazytest – crazytest
credits – sales
customer – restricted customer
dd123123 – suck
dell – dell Group
DEMO_IN – DEMO INBOUND TEST
DGS – Inbound Sales
DIP – Digital Imaging Product
disa – out_tele
domesticcall – Only domestic call
don – digital order news
dongroup – dongroup
Dream55155 – USA
d_group – Group_test
e-cab – ecommerce
edward – ferrucho
EDW_GROUP – GRUPO DE EDW
EFFE – EFEFEFEFE
Entrata – Entrata agenti
fastwebfibra – fastweb fibra
Fier – Andrea
fskj001 – fskj001
gbcvhbc – cvbcvb
Ge-Testing – Ge-Testing 05/17/2012
GEA – GRUPO ERIKA ACUNA
Giotest – No description
gjovigroup – fgddfdfc
gl123 – gl123
Googlecom – ggggggggggooooooooooooo
GP2015 – Groupe 2015
gparas – Test Group for gparas
GpoTlalli – INE stadistics
gr – inbound
grdddd – bhuobhjkhujk
group1 – user group of test
group2 – group 2 test
GROUPAGENT – VICIDIAL GROUPAGENT
groupe-orange – Groupe des agent Orange
grouptest – grouptest
group_afti – cree depuis lafti
GRP1 – Group 1 of Roms Test 911
Grp9876 – Sample Group 9876
grupolinux – Grupo Linux S.A. » Read more: GOautodial SIP Trunk Configuration the easy part » 
