VICIDial Virtual Call Center integrates all the right tools
VICIdial Virtual Call Center is an open-source software that helps VoIP call centers automate their phone calls, with all the autodial features offers an effective virtual dialer solution; subjected to the free AGPLv2 license, which brings the users freedom to cover just the cost of software’s integration and sales or representative agents.
VICIdial is defined by their own developers as “A feature that will host an interaction between the Asterisk Open-Source Private Branch Exchange (PBX) and the outbound/inbound calls”. The PBX is lately tending to transmit calls over the Internet Protocol, which makes it become an IP.
VoIP phone number services are very popular, and very important for local businesses to stay present in different locations and various markets; almost like having a virtual branch that represents the main office in that particular city or country, without traveling or establishing an office over there.
The overhead can become very expensive for new businesses that wish to market their product and services anywhere they can, as well as medium to small businesses. This is why Switch2Voip brings you two solutions: Toll Free Numbers and local USA VoIP Phone Numbers. Not only will your company be well represented in international markets, but you will also build trust from the consumers calling your company because it belongs to their same area code they live in.
A 800 number Toll Free is one of the most economical marketing tools that can be used in order to popularize the new business or expand an existing one. It is a facility provided by a company to its customers to get in touch with them conveniently for any query, complaint or a request. Toll free numbers and VoIP Phone Numbers are important factors when working with brand recognition and the credibility of the brand. It is just a simple way for people to get in touch with a company whose product they have purchased or are planning to buy.
Remember those times when it was a luxury to hear your company name in a 1-800 number. Toll free numbers came along as a solution for companies that didn’t feel a potential client or customer should be penalized for calling and finding out more about their businesses. So this process started in the 1960’s and it has evolved from that initial proposal.There are dedicated companies like Switch2VoIP that invest their time into developing a service that fits every business’ needs by bringing together affordability, flexibility and 24 hours support. » Read more: Toll Free Numbers, great opportunity for new, fast growing businesses. »
If you run a ‘sales based’ company then it is absolutely paramount that you have an auto dialer in place. It is almost the ‘bread and butter’ of any sales company that wants to generate profit. Sadly though, an auto dialer is incredibly expensive to implement, especially if you are a start-up company. This is why you should look into solutions such as a Virtual Call Center which will be able to help your company out.So what is an auto dialer? Well as the name suggests, it dials numbers automatically. This is incredibly important for businesses as they will want to get through as many clients as possible. When the phone call is picked up the software will automatically connect the call to a ‘live person’ who can then deliver a message, whether it be a ‘sales message’ or just an information one. Some companies also use an auto dialer to deliver a ‘robotic caller’ or ‘voice broadcast message’ which is basically a pre-recorded message that plays when customers answer phones. » Read more: Virtual/Hosted Dialer, The Best Tool to Grow Your Call Center »
This free auto dialer offers no recordings and no remote monitoring unless an Asterisk PBX has been installed on a server, the software for the IP-PBX is also open source and can be installed locally or hosted.
Follow these easy steps to start making calls with your SIPDialer Free power Dialer.
Free auto dialer SIPDialer instructions:
1. Login to the Free auto dialer SIPDialer interface using your credentials. If you still don’t have your username and password request it from your account manager.
2. Click on Admin to manage your Agents and Leads
When you click on the Admin panel there will be an option to upload leads and create new users.
2- Upload leads: Click on Browse and upload your data file. (See screenshot below for correct data format before uploading)
The following screenshot is a sample of how the data should be formatted in order to be uploaded to the dialer,
1) How do I setup my SIP trunking configuration for inbound/outbound calling?
We authenticate IP-PBX SIP Trunking traffic by: IP Authentication (IP address) or Digest Authentication (service account and PIN) SIP trunking configuration.
After the business has identified which PBX platform to use, you will need to establish a SIP trunk with our proxy server and send us your IP to input your IP address into our portal or register your switch with us.
SIP trunking configuration with IP Authentication (IP Address)
The IP Authentication method should be used when you have a static IP-PBX IP Address. IP Authentication provides enhanced security since your SIP trunk can only be used from the IP Address you provide.
On open source applications (such as Asterisk), you can setup your SIP trunk with IP Authentication as follows:
Here is a guide to setup GOautodial SIP trunk, with your VoIP account you will have unlimited ports available, this will give you the ability to make multiple concurrent outbound calls at the same time without congestion.
GOautodial SIP trunk settings:
Login to your admin dashboard to setup your Goautodial SIP trunk. Follow the instructions below or let us know if you need help with the settings, our tech support agents are ready to help you. Carrier ID: Carrier Name: Carrier Description: Admin User Group:
All Admin User Groups
10100101110 – 10100010
1267 – nowa grupa
1919 – 1919
AAA – AAA Group
Ace – AceGroup
ADMIN – VICIDIAL ADMINISTRATORS
ADMINkh – admin kh
agen – sales agents
Agent – Agent Group
AGENTES – AGENTES DE TESTE
Agentkh – Agent kh
AGENTS – ViciDial AGENTS
AGENTS3 – VICIdial AGENTS
ajitkp – ajitkp
alo – alo
Alpha – Alpha
atest – atest
bijapurcallcenter – call center in bijapur group
BLATESTGROUP1 – BLATESTGROUP1
Callertest – call test only
CERTHagents – CERTH inbound agents
crazytest – crazytest
credits – sales
customer – restricted customer
dd123123 – suck
dell – dell Group
DEMO_IN – DEMO INBOUND TEST
DGS – Inbound Sales
DIP – Digital Imaging Product
disa – out_tele
domesticcall – Only domestic call
don – digital order news
dongroup – dongroup
Dream55155 – USA
d_group – Group_test
e-cab – ecommerce
edward – ferrucho
EDW_GROUP – GRUPO DE EDW
EFFE – EFEFEFEFE
Entrata – Entrata agenti
fastwebfibra – fastweb fibra
Fier – Andrea
fskj001 – fskj001
gbcvhbc – cvbcvb
Ge-Testing – Ge-Testing 05/17/2012
GEA – GRUPO ERIKA ACUNA
Giotest – No description
gjovigroup – fgddfdfc
gl123 – gl123
Googlecom – ggggggggggooooooooooooo
GP2015 – Groupe 2015
gparas – Test Group for gparas
GpoTlalli – INE stadistics
gr – inbound
grdddd – bhuobhjkhujk
group1 – user group of test
group2 – group 2 test
GROUPAGENT – VICIDIAL GROUPAGENT
groupe-orange – Groupe des agent Orange
grouptest – grouptest
group_afti – cree depuis lafti
GRP1 – Group 1 of Roms Test 911
Grp9876 – Sample Group 9876
grupolinux – Grupo Linux S.A. » Read more: GOautodial SIP Trunk Configuration the easy part »